Contact Us

Welcome to Fernivo 👋

At Fernivo, we believe online shopping should be simple, convenient, and enjoyable. Whether you are looking for fashion and accessories, beauty essentials, household products, lifestyle items, or seasonal discoveries, our carefully selected collections are designed to offer practical and stylish choices for everyday life.

From clothing, footwear, bags, and jewellery to home accessories, beauty tools, personal care products, and useful daily essentials, Fernivo offers products across multiple categories to meet a variety of customer needs.

Our customer service team is available to assist with product questions, orders, payments, shipping, returns, and other store-related enquiries.

Contact Information

📍 Address:
Horton Lane
Telford, England TF6 6DW
United Kingdom

📧 Email: help@fernivo.com

📱 Phone: +44 7311 042006

🕘 Service Hours:
Monday to Friday, 9:00 AM–6:00 PM (UK Time)

When contacting us about an existing order, please include your full name, order number, and the email address used during checkout. This information will help our customer service team review and respond to your enquiry more efficiently.

For damaged, defective, or incorrect items, please provide clear photographs of the product, packaging, and shipping label where applicable.

Please note that Fernivo primarily operates as an online retailer. The business address listed above should not be used for product returns unless our customer service team has approved the return and provided the correct return instructions.

Need additional assistance? Our friendly customer service team is here to help. Contact us with your questions, and we will respond as soon as reasonably possible.

Thank you for visiting Fernivo.